New Staff Guide

Welcome to CalArts!

This is intended to be a quick reference guide to the services that are  available to you as Calarts Faculty/Staff.  If you have any questions, or need  help with any of these services, please don't hesitate to contact us in  the IT department.

How to Contact IT

If you have any questions or difficulties with CalArts accounts or   processes, just contact IT and we can lend a hand.  CalArts is a small   community and we want to make sure every CalArtian's experience is as   smooth and easy as possible!

  • Send us an email at 
  • Through the Submit a Ticket button at the top of this page
  • By phone at 661.253.7887 (or just x7887 if you're on campus)
  • Or face-to-face in our office, which is inside the Library

Get to Know Your CalArts Accounts

There are two primary accounts that you will have at CalArts:

  • Your CalArts SSO Credentials
    • Used for Hub & SelfService, the CalArts wireless network, the Campus Alert system, and VPN.  If your computer is directly supported by the IT department it is most likely your computer login as well.  If you change your CalArts SSO password it will affect all of these services.
  • Your Email account (CalArts uses Google Apps)
    • This will be the primary method of communication between you and CalArts, and can be used to login to web services that accept Google login.  CalArts IT can only support email problems using the web interface.  If you choose to use macOS Mail, Outlook, or the like we may be unable to help you; this also applies to forwarded email.

Any accounts outside of these will likely be departmental or special accounts that IT may or may not have involvement in and will be setup at a later date.

What To Do First

Setup Your CalArts SSO Credentials

Your supervisor should have your New Employee sheet, which contains your username and initial password.  To set your CalArts Credentials ask a coworker to help you go through these steps:

  1. Go to
  2. Enter in your temporary credentials from your New Employee sheet
  3. The system will ask you to set your Security Questions/2Factor Authentication

Login to Your Computer

For most staff, specifically those in departments that have full IT support, the next step is going to be logging in to your computer with the password that you set in Step 1.  If you change your CalArts Credentials for the Hub, your computer login will change as well.


For Staff in departments not fully under IT support your process might be a bit different and is likely outside of the scope of this article.  Your school or department may have their own procedures for logging you on to a computer.


That's (basically) It!

We have a section of this website specifically for Faculty and Staff.  You're encouraged to take a look to see what is available to you as a Staff member at CalArts.  If you think there's something missing, please tell us what you want to see!


Have more questions? Submit a request


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