New Student Guide

Welcome to CalArts!

This is intended to be a quick reference guide to the services that are available to you as a new CalArtian!  If you have any questions, or need help with any of these services, please don't hesitate to contact us in the IT department!

How to Contact IT

If you have any questions or difficulties with CalArts accounts or processes, just contact IT and we can lend a hand.  CalArts is a small community and we want to make sure every CalArtian's experience is as smooth and easy as possible!

  • Send us an email at 
  • Tweet us at @CalArtsIT
  • Through the Submit a Ticket button at the top of this page
  • By phone at 661.253.7887 (or just x7887 if you're on campus)
  • Or face-to-face in our office, which is inside the Library

Get to Know Your CalArts Accounts

There are two primary accounts that you will have at CalArts:

  • Your CalArts Credentials
    • Used primarily for the Hub (where your student services are) and the on-campus CASecure wireless network.  We are continually adding new services and combining existing services that use your CalArts Credentials, so it will likely be your most used username and password!  Keep in mind that all these services use the same password, so if you change your wireless network password it will also change your Hub password.
  • Your Email account (CalArts uses Google Apps)
    • Your CalArts email account will be the only avenue for Institute news, events, and other communications.  Since we use Google Apps you can utilize your CalArts email account to log in to external services that offer Google logins.  CalArts IT can only support problems with the web interface, however, so if you choose to use OS X Mail, Outlook, or the like we may be unable to help you.

These accounts are purposefully separate and we encourage you to have distinct passwords for each.  Any accounts outside of these will likely be school, departmental, or special accounts that IT may or may not have involvement with and will be setup at a later time in your specific program or job.

What To Do First

Set Your CalArts Credentials Password

Your CalArts Credentials is certainly your most important CalArts account.  It's used for everything from signing up for classes, accessing financial aid information, to wireless access!  

Look for an email from the CalArts Admissions Office titled "Your new CalArts Credentials" containing your temporary password, then:

  1. In your browser of choice (we generally recommend Firefox) go to
  2. Your username is likely your first and last name with no spaces, similar to 
    • stevesmith or
    • janetjohnson
  3. Use your temporary password from your new student email and click Login 
  4. At the next page you'll be able to set your password!

If you need to reset your CalArts Credentials password in the future just head over here!  We've created a reasonably concise guide on creating unique and memorable passwords in this How Do I article.

Login to the Hub

Once you've set your CalArts Credentials password you're all set to login to the Hub!  Just head over to and login with your CalArts Credentials.

We recommend viewing the Hub on a desktop web browser.  Mobile devices will work, but the experience is significantly less elegant than from a desktop computer.

Login to Your Email Account

This step comes only after your deposit has been processed.

The Admissions Office will send you an email with a subject line like "Here's your new CalArts email address" containing your temporary CalArts email password.  Upon your first login you will be prompted to change the password to something of your choosing.  

  1. Open up your browser of choice and go to
  2. Login using your email address, which will be something like: 
    • or 
  3. Use your temporary password to login, then set a new password for your email account

If you need to reset your email password (if you don't have access to your account) all you need to do is submit an IT ticket.  We're working on a self-service password reset and will be publishing it as soon as it's ready!

CalArts email accounts are hosted on G-Suite, so if you have already have a Gmail account it should look very familiar!

At this time the only way to change a lost or forgotten email password is to contact IT.

That's (basically) It!

We have a section of this website specifically for Students.  You're encouraged to take a look to see what is available to you as a CalArtian.  The list is constantly changing, so if you think there's something missing, or if you'd like to see something specific, please tell us!

Here are a few articles that might help get you started:

Have more questions? Submit a request


  • Avatar
    Lily Yu

    When I tried to create my email account for CalArts, google says my account has been disabled. What do I do?

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  • Avatar
    Christopher Cuttriss

    Hi Lily!  We're going to be clarifying this New Student Guide in just a bit.  Your email address doesn't actually exist until your deposit is processed.  You can shoot us a quick email at if you think your deposit has already been processed and we can take a look at what's going on!

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