How Do I: Submit A Ticket?

CalArts Information Technology (CAIT) supports students, faculty, staff, alumnx, VCFA community members, and others who need help with CalArts technology services.

Choose a support option

• Email: Send your request to cait@calarts.edu. Email creates a ticket automatically.
• Request form: Use the CAIT request form when you want to provide structured details or attachments.
• Phone: Call 661-253-7887, or extension 7887 from campus.
• In person: Visit CAIT in room E200g, inside the Library.

Support hours: Fall and Spring semesters, Monday-Friday, 8:30 a.m.-5 p.m. Summer (May-September), Monday-Thursday, 8 a.m.-5 p.m.

Before you submit a request

Providing the following information helps CAIT begin troubleshooting more quickly:

• The service, application, device, printer, or room affected.
• Your role (student, faculty, staff, alumnx, VCFA, guest, or other).
• The device type and operating system.
• The browser or application you were using, if relevant.
• Your campus building and room, or whether you are off campus.
• The date and approximate time the problem occurred.
• The exact error message.
• What you were trying to do and whether anyone else is affected.
• Steps you already tried.
• A screenshot with unrelated personal information removed.

If you cannot access your CalArts email, use an email address you can access and identify the CalArts account that needs help.

Never send your password, authentication code, Social Security number, payment-card information, or other unnecessary sensitive information in a ticket.

Submit by email

Email cait@calarts.edu from the address where you want to receive replies. Use a short, specific subject such as Canvas - assignment upload fails in Safari. Keep all replies in the same email thread so the ticket history stays together.

Use the request form

1. Open the CAIT request form.
2. Enter an email address you can access.
3. Enter your name. If a previous or different name may appear in CalArts systems, include that information in the description when it is relevant to the request.
4. Choose the category that most closely matches your role or request.
5. Write a concise subject that identifies the affected service and problem.
6. Describe what happened and include the relevant details from the checklist above.
7. Add a reachable phone number when a call would help resolve the issue.
8. Attach relevant screenshots or files after removing unrelated personal information.

What happens next

• You will receive a confirmation and ticket number.
• CAIT may ask for additional details or recommend a support appointment.
• Reply in the existing ticket thread if the impact changes, you have more information, or the problem is resolved.
• Requests are prioritized according to impact and urgency.

Purchasing requests

Technology purchasing follows a separate approval process. Faculty and staff should include the item or service needed, business purpose, department, and an approved account number when requested by CAIT.