How Do I: Get help with Financial Aid?

Generally the IT department can't help with Financial Aid questions.  If you're wondering about a specific reward or have questions about the contents of your package, you'll need to contact the Financial Aid office directly at either 1.800.443.0480 or

If your problem is that you can't even get to the Financial Aid site to see your awards, that's where we can certainly lend a hand.  

What is the problem?

  • I can't log in to the Hub to see my Financial Aid awards.
  • When I log in to the Financial Aid page I don't see any helpful information.
    • That sounds like a problem that only the Financial Aid office can address.  Give them a ring, or send them an email!
  • I'm getting an error when trying to accept (or reject) my Financial Aid award.
    • That might sound like an IT issue, but it's actually something that the Financial Aid office needs to help you with!

If your problem is something different, please send us a note and we'll get you all sorted out in no time!

Have more questions? Submit a request


Please sign in to leave a comment.