NOTE: If you do not have your department’s credentials for the Biscom Fax portal, please contact your office manager for the credentials. If they cannot provide them, or if you cannot login to the portal due to an error, please open a CAIT ticket by sending an email with a detailed description to: email@example.com
Open a web browser (Chrome preferred) and navigate to https://webfax.biscomfax.com/login
Login to Biscom portal with your department’s fax username and password
Click your department fax name in the left column
Click Inbox to see your received faxes:
Click on a received fax to view thumbnails of received pages in the right panel:
Deleted faxes will be moved to the Deleted Faxes section, under received or sent, respectively:
To compose and send a fax, click Compose:
Enter the name of the fax recipient:
Enter the fax number of the recipient (NOTE: fax number must include dashes: xxx-xxx-xxxx):
Click Add to Recipients:
Enter the Subject:
Enter a Memo (optional):
Add attachments from file either by clicking Upload (opens File Explorer file selection window) or by dragging and dropping a file into the Attachments window:
When you are finished composing your fax, click Send
Click on Faxes > Sent > Status column to monitor the progress of your fax:
Pending-Active = Working on sending (usually 1-5 minutes)
OK = Sent successfully
Failed = Send failed (see error for details)
Failed error status: click Failed, then the Details tab on the right:
For more status message meanings, see Help
To create a Contact, click Create Contact
Fill in all necessary fields for your new contact and click Create
Once created, your contacts will show in the Contacts list:
At your department’s MFP (Ricoh Multi-Function Printer) or scanner, scan your physical document to the Network share location configured by ITUsually a folder within your department’s network share called <Department>FaxScans.
Place your document in the top feeder tray face up, and click Scanner
Click Scan to Email
Select Scan to Folder. Then click your <department>FaxScans (not pictured), and click start
Then follow steps 11-20 above to complete sending your attachment via fax.
For additional topics not covered in this primer, please refer to Biscom Help
PLEASE NOTE: Fax technology is not very precise and lots can go wrong during a fax transmission. If you receive notification from a sender that their fax did not come through to you, please have them retry sending at least three times.
If you run into issues which cannot be addressed by having the sender re-send the fax, nor from the Biscom Help page, please open a ticket with CAIT by sending a detailed email to firstname.lastname@example.org. Please make sure to collect error codes, notes, and screenshots if possible, and add them to the ticket.