Forwarding your Desk Phone

As part of our Zoom phone migration, during the porting process, new temporary phone numbers have been assigned to all staff and faculty.

We aim to have everyone's original phone extensions ported over to Zoom in the coming weeks.

For some, their original extension is vital to their communication with colleagues on and off-site, so this article will walk you through forwarding your original office phone number to your Zoom account.

Setting up Forwarding

The following process is only valid for phones that look like any of the four in the image above.  If you do not have a phone that looks like this, we suggest looking at the alternative options below. 

Follow these steps to  forward your original phone extension to Zoom:

  1. Pick up the handset or press speaker to get a dial tone
  2. Then press the Forward All Calls button
  3. Find your temporary Zoom phone number
    • Launch the Zoom app, and sign in with Google using your CalArts email address
    • Choose the Phone tab
  • Click on the dropdown icon for Caller ID,
  • Take note of the direct number

4.    Then enter the direct number you want to forward calls to

  • This must include the preceding 9 to get an outside line
  • For example, 16615551234 would not work
  • However, 916615551234 would work

5.    After approximately 10 seconds you will hear a fairly rapid dial tone beep pattern

6.    Hang up and try calling your phone number from another phone

Canceling Forwarding

Canceling call forwarding is incredibly simple:

  1. Pick up the handset or press speaker to get a dial tone
  2. Then press the Forward All Calls button

That's it.  Pressing the Forward All Calls button when there is already a forward in place cancels the existing forward!

Alternatives to Forwarding

If you do not have an appropriate phone or your position precludes you from forwarding your desk phone, setting a new voicemail message is an alternative approach.

  1. Set a new voicemail message and:
    • Ask callers to call an alternate number
    • Ask callers to send an email
    • Inform callers of your absence and encouraging patience

If you are already off-campus and want to set a new voicemail message, check out this accompanying article on accessing your voicemail remotely!


March 17, 11:45 AM: Initial post.

Sep. 27, 12:03 PM: Updated for Zoom

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  • Avatar
    Michael John Simpson

    Please note: Some fujitsu phone do not have a "Fwd all calls" button. To forward:
    1. Press speaker button
    2. press extension button so it's lit
    3. dial 100, pause, then 91########## (########## is the 10 digit number to fwd to)
    4. listen for stutter tone
    5. hang up
    6. test

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