10:51AM: Vendor support has confirmed that this disruption was caused by a known bug in their software. IT will be scheduling a maintenance period soon to update the software to hopefully avoid future occurrences.
10:40AM: Network Operations successfully restored service. We will continue to monitor the connection and work with vendor support to establish the cause of the disruption.
10:36AM: As we were expecting, the behavior we have been monitoring has affected our campus router. Network Operations is actively working on fixing the problem and we will update this ticket as soon as we have any more information.
9:10AM: We are seeing behavior in our primary campus router similar to an event that occurred earlier this year which severed the internet connection unexpectedly. Network Operations is proactively engaging vendor support in an attempt to stave off a similar event.